FAQ
If you can't find the answer to your question here, please visit the Service Center
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Who should have a JU Card?
If you are a student or a member of staff at Jönköping University with an active user account you should have a JU Card.
I am a distance learner without obligated meetings on campus, do I need a JU Card?
No. The JU Card functions can only be utilized on campus.
How long can I use the card?
You can use the card as long as you actively study at or are a member of the staff at Jönköping University. Keep your card if you take a break in your studies, the card can be re-activated when you come back.
How often do I have to update my JU Card?
All students must update the JU Card each semester after they've registered so that the period of validity on the card is extended.
Do I have to pay for the JU Card?
The JU Card is free of charge to students. If you lose your JU Card, you will be charged a fee of SEK 150. The fee should be paid at the Service Center, where the staff will help you.
I have forgotten/want to change my PIN
Access the Self Service External link, opens in new window.
My card isn't working at the doors
Contact our staff from Campus Service through their service portal. External link, opens in new window.
I don't have access to all premises
If you don't have access to certain rooms, contact your program coordinator who will order extended acess from Campus service.
I can't borrow books at the University Library with my JU Card
Contact the Information desk at the University Library.
My JU Card doesn't work at the printers/photo copiers
If you are having problems identifying yourself at the printers, report the problem to the IT Helpdesk External link, opens in new window..
